技术支持
1. 核心功能说明
蓝牙配网流程
- 步骤:手机蓝牙搜索 → 设备配对 → 加密传输Wi-Fi信息 → 设备联网验证
- 支持协议:BLE 4.2+/蓝牙5.0
技术参数
- 兼容频段:2.4GHz/5GHz(自动过滤不兼容网络)
- 安全标准:WPA3-Personal加密支持
- 传输耗时:<30秒(蓝牙5.0环境)
2. 分步指南
配网教程
- 打开App并启用蓝牙。
- 长按设备开机按钮进入配网页面。
- 连接设备蓝牙。
- 选择家庭Wi-Fi并输入密码。
- 点击「发送」完成传输。
3. 故障排除
问题:设备未发现
→ 解决方案:检查蓝牙是否开启,重启设备。
问题:密码传输失败
→ 解决方案:确认Wi-Fi为2.4GHz网络。
问题:配网超时(>60秒)
→ 解决方案:重置设备后重试。
4. 联系方式
优先渠道:邮箱 service@soulexe.com(响应时间<24小时)。
Technical Support
1. Core Features
Bluetooth Provisioning Process
- Steps: Phone Bluetooth Search → Device Pairing → Encrypted Wi-Fi Transmission → Network Verification
- Supported Protocols: BLE 4.2+/Bluetooth 5.0
Technical Specifications
- Compatible Bands: 2.4GHz/5GHz (Auto-filters incompatible networks)
- Security Standard: WPA3-Personal Encryption Support
- Transmission Time: <30s (Bluetooth 5.0 environment)
2. Step-by-Step Guide
Provisioning Tutorial
- Open the App and enable Bluetooth.
- Long-press the device power button to enter provisioning mode.
- Connect to the device via Bluetooth.
- Select your home Wi-Fi and enter the password.
- Tap "Send" to complete transmission.
3. Troubleshooting
Issue: Device Not Found
→ Solution: Check Bluetooth status, restart the device.
Issue: Password Transmission Failed
→ Solution: Ensure Wi-Fi is on 2.4GHz band.
Issue: Provisioning Timeout (>60s)
→ Solution: Reset the device and retry.
4. Contact Support
Preferred Channel: Email service@soulexe.com (Response time <24 hours).