Technical Support

1. Core Features

Bluetooth Provisioning Process

  • Steps: Phone Bluetooth Search → Device Pairing → Encrypted Wi-Fi Transmission → Network Verification
  • Supported Protocols: BLE 4.2+/Bluetooth 5.0

Technical Specifications

  • Compatible Bands: 2.4GHz/5GHz (Auto-filters incompatible networks)
  • Security Standard: WPA3-Personal Encryption Support
  • Transmission Time: <30s (Bluetooth 5.0 environment)

2. Step-by-Step Guide

Provisioning Tutorial

  1. Open the App and enable Bluetooth.
  2. Long-press the device power button to enter provisioning mode.
  3. Connect to the device via Bluetooth.
  4. Select your home Wi-Fi and enter the password.
  5. Tap "Send" to complete transmission.

3. Troubleshooting

Issue: Device Not Found

→ Solution: Check Bluetooth status, restart the device.

Issue: Password Transmission Failed

→ Solution: Ensure Wi-Fi is on 2.4GHz band.

Issue: Provisioning Timeout (>60s)

→ Solution: Reset the device and retry.

4. Contact Support

Preferred Channel: Email service@soulexe.com (Response time <24 hours).